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Return Policy

You may return your shoes within 45 days of receipt for a full refund as long as the shoes are in new condition, unworn with no visible wear or tear, and in the original shoe box (which is not the corrugated shipping carton but the colored box with the Munro logo on it). We do not refund you if you have to purchase a corrugated carton for the return. 

A refund will not be issued, and the shoes will be returned to you, if it shows signs of wear and are not in sellable condition. 

We're sorry but we do not exchange shoes. If you find that you want a different size, width, color or style than the one you are returning then you will have to order that separately.

We're sorry, but we are not able to accept returns from other retailers. Only shoes purchased through this website can be approved for return.

If you have questions, you may contact Customer Service via email:, or phone: 1-800-819-1901, Monday - Friday, 8:30am - 4:30 pm CST.

How To Initiate a Return

If you have a MUNRO CLOSET (used a password to set up an account) and received your shoes within the last 45 days, you get free shipping for your return. To print out your return authorization form (which we need so we can issue proper credit) and your UPS label, please Click Here.

If you orderd shoes as a GUEST and received your shoes within the last 45 days, you will have to pay for your return shipping. You still need a return authorization with your shoes so you can receive proper credit. Please have your order number ready. Submit Return Online