FAQs

Sizing can vary slightly by style. See our Size and width guide or the size charts linked on the individual product pages for details. We recommend trying shoes on when possible or having your feet measured professionally. If you have specific fit questions, our customer service team is happy to help guide you. 

+1 646-849-7487

customerservice@munroshoe.com

Different styles fit differently depending on their design. Elements like toe shape, heel height, and how much of the foot the shoe covers can all impact comfort and fit, even within the same size.

We aim to display colors as accurately as possible. However, slight variations may occur due to lighting, materials, and individual screen settings.

Some styles may offer water-resistant materials, but Munro shoes are not waterproof.

Unlined shoes are designed without interior lining so the leather can mold more naturally to your foot. In some cases, color transfer may occur, especially with moisture, but it should wash off.

For best results, we recommend following our Care & Cleaning Guide. Different materials may require different care methods.

Our team is available Monday through Friday, 8:00 AM to 5:00 PM EST via live chat, email, and phone.

If you reach out outside of business hours, we’ll follow up as soon as we’re back online.

Email: customerservice@munroshoe.com
Phone: +1 646-849-7487

We accept all major credit cards, as well as express checkout options like Google Pay and Apple Pay.

You can track your order using your shipping confirmation email, which includes tracking details. You can also log into your account to view your order history and fulfillment status.

Sales tax is applied based on your location and local tax laws. All applicable taxes will be shown at checkout before you complete your purchase.

We process orders quickly to ensure fast delivery, so changes are not available once an order is placed.

You can cancel your order within 60 minutes using the self-service cancellation option in the chat widget on our website. You’ll need the email used to place the order to receive a 6-digit verification code.

You can also contact customer service during business hours, and we’ll attempt to cancel your order if it’s still within the 60-minute window.

This is likely a temporary authorization hold.

• Credit cards: The hold will drop off automatically based on your bank’s policy, typically within 2–10 business days.
• PayPal: The pending charge is a pre-authorization and will clear within up to 30 days.

If you have questions, we recommend contacting your payment provider directly.

Yes, we offer digital gift cards in multiple denominations. You can also send a gift card directly to someone by selecting the “Send as a gift” option on the product page.

You can check your balance at checkout by entering your gift card code. You can also contact customer service, and we’ll check it for you.

We ship via UPS and offer Standard, Express, and Priority shipping options.

Orders are processed within 1–3 business days before shipment.

We do not currently offer international shipping.

We also do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or other U.S. island territories.

Most items can be returned within 35 days of shipment.

To return an item, visit our Return Portal, generate your return shipping label, pack items in original condition with tags and packaging, and ship via UPS.

Final sale items cannot be returned or exchanged. Gift cards and shipping fees are non-refundable, and we are not responsible for items lost in transit.

If your order arrives damaged or is not delivered, you must contact us within 14 days of the shipping date.

Returns typically take 10–15 business days to be received and processed. Refunds are issued to your original payment method and may take up to two billing cycles to appear.

We do not offer direct exchanges. However, we can help you place a replacement order for the same or a different item.

To return a gift, visit our Return Portal and follow the instructions to generate a return label. You’ll need the order information to locate the purchase.

Refunds are issued to the original form of payment. If you need help finding the order, our customer service team can assist.

Your order number can be found in your order confirmation or shipping confirmation email. If you created an account, you can also find it in your order history.

If you’re unable to locate it, contact customer service and provide the email used to place the order.