Frequently Asked Questions

Our goal at Munro is to offer shoes that fit well, feel great and look sensational. That said, not every shoe will feel as comfortable for every wearer. Here are some tips to help you get the most comfortable fit:

• Always visit a full-service retailer to ensure your feet are professionally measured and shoes properly fitted.
• Always have your feet measured using a Brannock or similar device … and measure both feet, fitting the shoe to the larger foot.
• Try shoes on at the end of the day since your feet normally swell and become larger throughout the day.
• Stand up during the fitting process … and be sure to walk in the shoes before buying them.
• Try on shoes with the same type of stockings/socks you will wear with them … and if you normally wear orthotics, take them to the fitting.
• A shoe should feel comfortable immediately when you try it on … don’t expect tight shoes to loosen up later.

One “last” suggestion. Shoes made on a particular one of our lasts may fit you differently than shoes made on another last. So, if you enjoy the fit of one of our shoes, other styles made from the same numbered last will probably be just as comfortable. You’ll find the “last” number for our various styles in our catalog or on our website. Of course, your Munro retailer can also help.

A last is the plastic mold – much like a dressmaker’s dummy – from which shoes are made. There is no standardization for lasts – every manufacturer has their own proprietary dimensions. At Munro, all our shoes are made on a combination last, which has been uniquely designed and developed over 45 years of manufacturing experience.

Because, every different heel height, toe shape, instep height and style (closed toe, sandal, athletic, open shank, boot, etc.) has to be made on a different last, our production process requires from 800 to 1,200 pairs of lasts for each style.

At Munro, we always want your input, and your requests and opinions help guide our design decisions. As a shoe manufacturer and wholesaler, we design shoes for each season and then present them to retailers. Our retailers, in turn, decide what styles to buy and put in their stores. Your retailer is the critical link in this chain, so be sure to tell them what you want.

As a small, privately owned American manufacturer, our systems are set up to design, produce and ship shoes in large quantities. Operating retail stores, on the other hand, is a significantly different business. We believe that we serve our valued customers best by giving all our attention and passion to what we do best … bringing you quality products with excellent value, ultimate comfort and up-to-date styling.

Use the store locator to find the Munro retailer nearest you.

While we are first and foremost a “fit” company, we are also in the highly competitive fashion business. With each new season, we need to introduce new shoe styles that follow trends in the marketplace and coordinate with the latest clothing and accessories consumers are buying.

To meet this need, we must maintain an inventory of 800,000 pairs of shoes at all times. This sounds enormous, but keep in mind that every style we make comes in 74 different sizes and widths per color, with an average of four colors per style. With this inventory requirement, it is impossible to carry every shoe we’ve made over the last 15 years – we need to drop old styles to make room for the new.

Even so, as long-time Munro customers know, we occasionally bring back favorite styles in new materials and new lasts every few seasons. So if we dropped one of your favorites, it just might reappear in a year or two.