What information is collected:
Munro & Company, Inc. (Munro Shoes) only collects personal information that is specifically and knowingly provided by you. When you register for a Munro account (which is also called a ‘Closet’) we ask for your name, billing and shipping addresses, phone number, email address, and any personal preferences you choose to provide, including but not limited to hobbies and profession. We maintain all transaction information such as style, color, size, price, quantity, discount, return, and date of purchase.
As well as the information that you provide, whenever you interact with our website we automatically collect certain information such as your IP address, the type of computer you use, the web browser you use, and the web page that linked you to our site. An IP address is a number assigned to your computer when you connect to the internet. Each time you visit our site, our web server may automatically recognize and collect this information.
How this information is used and how is it disclosed:
We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business.
We may use the information you provide about yourself to respond to your inquiries about or products, offerings, and services; and to offer you other products, programs or services we think you will find valuable. We will sometimes use the non-personally identifiable information that we collect to improve the design and content of our site. We may also use this information in the aggregate to analyze site usage.
As do most catalog and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your Munro Closet to prevent any further purchases through that account. You can make these requests by emailing your request to firstname.lastname@example.org or by phoning 800-819-1901.
Please do not email your credit-card number or other sensitive information.
Offline collection, use & disclosure of information
The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
Our website utilizes OpenSSL to encrypt personal information that is sent to Authorize.net - an independent company that verifes credit cards and authorizes payments. This OpenSSL had a flaw that was revealed in April of 2014. Our website was immediately fixed to prevent any security issues. While we have no reason to believe that our site was followed or targeted, it is not possible to be 100% certain that some information wasn't compromised. Authorize.net informed us that they do not use any public-facing servers that support Open SSL or "Heartbleed" on their network. Their parent company, VISA, is constantly monitoring the situation for potential security impacts. We will continue to monitor our site and all activity that involves consumer credit cards to ensure the security of our customer's transactions.
In accordance with California Civil Code Section 1798.83, Munro & Company, Inc. (Munro Shoes) customers who are residents of California may submit a once-a-year request for information concerning our disclosures of their personal information to third parties for direct marketing purposes. In order to do so, please send a written request, including your name and address to:
Munro & Company, Inc.
Attn: Retail Marketing
Hot Springs, AR 71902
Please include “Request for California Privacy” in the letter subject line. We reserve the right to not respond to requests sent more than once a calendar year. Our disclosures are limited to the information covered by the law.
Updates to this Policy