All shipments originate from our distribution center in Hot Springs, Arkansas. We ship via UPS to the continental United States, Alaska and Hawaii only. We do not ship to Puerto Rico, Guam, the US Virgin Islands, or international addresses; as well as, PO Boxes, APO's, FPO's, or Diplomatic Pouches.
We do not provide product support, for any reason, to orders forwarded to an address outside of the U.S. Consigning orders to a freight forwarder, or international courier, are wholly at your own risk. Orders determined to be consigned to a freight forwarder, or international courier, will be cancelled.
Orders received AFTER 12:30 pm central time; along with orders placed on Saturday, Sunday or holidays will be processed on the next business day; this includes all expedited shipping.
A valid phone number is required so that we can contact you if there is a question about, or problem with, your order. We do not use your phone number for any marketing purposes.
UPS does not include the ship date when calculating the delivery schedule. Please consider this when planning your purchase. We do not refund shipping charges in whole, or part, if the order does not arrive on the day, or at the time, you expect.
If you have a MUNRO CLOSET (account), ground shipping on all orders and returns are FREE! Some exclusions may apply.
If you open a closet you also get Reward Points toward a free pair of shoes for every full price pair you purchase, so if you haven't signed up, click here. Clearance or discounted items do not qualify for Munro Return Points.
If you do not want to open a closet, you are welcome to check out as a GUEST. You will pay all shipping charges (including return shipping), which will be calculated at checkout based on the zip code of the ‘ship to’ address. Items marked at $60. and under are not eligible for return, refund or exchange and do not qualify for free return shipping.
Expedited shipping (Next Day Air, 2nd Day Air and 3 Day Select services) will be charged whether you have a MUNRO CLOSET or check out as a GUEST. These charges are calculated at checkout and are based on the zip code of the ‘ship to’ address.
All sales are final for clearance shoes priced at $60. and under. Shoes priced at $60. and under are NOT ELIGIBLE for return, refund or exchange, for any reason. Returned product priced at $60. and under will be donated, or destroyed if signs of wear are detected and the shoes are not in their original condition.
Our facilities are closed and we do not ship on Good Friday, Memorial Day, 4th of July (if it falls during the week), Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.
Shipping will be suspended December 26-31, 2019, while our distribution center conducts inventory. Our offices will be open and receiving calls during that time (excluding holidays). Orders received during the inventory days will ship on Thursday, January 2, 2020. Please take this into consideration when placing your order. Thank you for your understanding and support.